Privacy Policy

Last updated: 30 May 2026

Epoxy Floor Sealers PTY LTD (ABN 93 672 812 930) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

When you request a quote, contact us, or use our website, we may collect:

• Contact details. Your name, phone number, email address and (optionally) company name.
• Project details. The type of property, area size, intended use and any notes you give us about the job.
• Photos. Images of your floor or space that you upload through the quote form.
• Technical data. Basic information automatically logged when you visit the site, including IP address, browser type, pages visited and referrer URL.

2. Why we collect it

We use your information only for the following purposes:

• Preparing and providing a quote for the work you've asked about.
• Scheduling a site inspection or carrying out agreed work.
• Following up about your enquiry by phone, SMS, or email.
• Improving our website and understanding how visitors use it.
• Meeting our legal, tax and record keeping obligations.

3. How we store and protect your information

Quote submissions are received through our hosting provider, Netlify and forwarded to our admin email. Photos are stored alongside the submission record. We take reasonable steps to protect this information from misuse, loss and unauthorised access. Including encryption in transit (HTTPS) and password protected access to our forms dashboard.

We retain quote enquiry records for up to 24 months. If you become a customer, project records (including photos and invoices) are kept for 7 years to meet tax and warranty obligations.

4. Who we share it with

We do not sell or rent your personal information. We may share information with:

• Service providers who help us run our business. For example, Netlify (website hosting and form processing) and our email provider. These providers only access information to perform their services.
• Suppliers or subcontractors directly involved in your job, only where necessary (e.g., scheduling a delivery to your address).
• Government or regulatory bodies if required by law.

5. Cookies and analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect anonymous, aggregated data. Not personal identifiers. You can disable cookies in your browser settings; some site features may not work as well without them.

6. Your rights

You have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete information we no longer need to keep.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email admin@epoxyfloorsealers.com. We'll respond within 30 days.

7. Complaints

If you believe we have mishandled your personal information, please email admin@epoxyfloorsealers.com first so we can try to resolve it. If you're not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. We encourage you to review this page periodically.

9. Contact us

Epoxy Floor Sealers PTY LTD
ABN: 93 672 812 930
Email: admin@epoxyfloorsealers.com
Phone: 0411 881 570